Frequently Asked Questions

We support 50+ languages including: English, Sinhala, Tamil, Afrikaans, Arabic, Chinese (Simplified & Traditional), Dutch, French, German, Hindi, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, and many more. If your language isn't listed, ask us—we may still be able to help!

Yes! While we're based in Sri Lanka, we serve clients worldwide. Our WhatsApp-first communication and online delivery make it easy to work with clients in any country. We can handle international projects just as easily as local ones.

We accept most common formats:

• Documents: PDF, Word (.docx, .doc), Excel (.xlsx)
• Images: JPG, PNG, scanned documents
• Media: Video files, audio files (for subtitling or transcription)
• Web: HTML, plain text

Not sure? Just send us your file and we'll let you know if we can handle it.

Both are official translations but serve different purposes:

• Certified Translation: The translator certifies that the translation is accurate. Used for immigration, education, and general official purposes.
• Sworn Translation: A translator takes an oath before a magistrate or court. Required for legal proceedings, court cases, and official government submissions.

We provide both. Let us know which you need!

Quality is our top priority. Every translation goes through:

1. Expert Translation: By native speaker translators with subject matter expertise
2. Proofreading: A second linguist reviews for accuracy and consistency
3. QA Check: Final review against the source document to catch errors
4. Feedback Loop: We address any client concerns before finalizing

Absolutely. Our team includes specialists in various fields:

• Legal and contract translation
• Medical and pharmaceutical documentation
• Technical manuals and software documentation
• Financial and accounting documents
• Marketing and creative content
• Academic and scientific papers

Tell us your industry and we'll match you with the right specialist.

Turnaround depends on document size and complexity:

• 1-5 pages: 24 hours
• 5-20 pages: 2-3 days
• 20+ pages: Quote on case-by-case basis

For urgent projects, we offer rush services with a small premium. Discuss timeline with us during quoting.

We price based on several factors:

• Word count: Primary factor—we count the source document words
• Language pair: Common language pairs are more affordable than rare ones
• Complexity: Technical documents may cost slightly more due to expertise required
• Certification: Certified/sworn translations have a modest additional fee
• Turnaround: Rush orders may have a premium

We provide transparent pricing—no hidden fees. You'll know the exact cost before we begin.

Yes! We offer competitive pricing for larger projects and can discuss bulk discounts. If you have multiple documents or ongoing translation needs, talk to us about a customized rate. WhatsApp us your full scope and we'll work with you.

We're flexible with payment. Once you approve the quote, we'll discuss payment options based on your preference. For local projects, bank transfer, cash, or mobile payment are common. For international clients, we can arrange payment via PayPal or other methods.

Yes. We treat all client information and documents with strict confidentiality:

• Only authorized team members handle your documents
• Documents are not shared or accessed by unauthorized personnel
• NDA (Non-Disclosure Agreements) available upon request
• We use secure communication channels
• Documents are retained only as long as needed for the project

Absolutely. If your project involves sensitive or proprietary information, we can sign a Non-Disclosure Agreement (NDA) before proceeding. Simply ask us when you submit your project—we're happy to accommodate this.